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Frequently Asked Questions
The questions buyers ask most — answered directly. Anything missing? Just ask us.
What is your MOQ (minimum order quantity)?
MOQ depends on the program: 1,000 pairs per style/color for standard production, from 500 pairs for OEM/custom orders. In-stock and closeout models can be lower, and mixed-container consolidation across models is welcome.
Can I get samples before placing a bulk order?
Yes. Sampling takes about 14 days after your requirements are confirmed — and sample charges are currently waved (you only cover the courier).
What is the production lead time?
About 90 days from receipt of deposit, depending on season and order size. The exact schedule is confirmed in the proforma invoice before you pay.
What are your payment terms?
Commonly T/T: 30% deposit, 70% balance before shipment. L/C at sight is accepted for suitable orders.
Do you offer OEM / ODM service with my own logo?
Yes — logo printing/embroidery, custom colors, materials, outsole patterns, private-label packaging and more. See our OEM/ODM page for details.
How do you control quality?
Our own QC team conducts factory audits, inline inspection during production, and pre-shipment inspection on AQL basis, followed by container-loading supervision when required. See Quality Control.
Which markets do you export to?
Our five largest markets are Chile, Germany, France, Spain and Japan, alongside other buyers across the Americas, Europe and Asia. Market-specific lab testing (REACH, BV and others) is coordinated as required.
Which languages can you work in?
Our team works in English, Spanish and Japanese.
Question not answered here?
Send it over — a real person replies within 12 hours on business days.